Privacy Policy

India Club Dubai respects your privacy and is committed to protecting the personal information of our members, guests, website visitors, and service users.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website or use our online services. By using our website, you agree to the terms of this Privacy Policy.

SECTIONS

1. Information We Collect

We may collect the following types of information when you use our website, membership portal, contact forms, event registration forms, booking forms, or other online services:

  • Full name
  • Membership number
  • Email address
  • Mobile number
  • Address or location details
  • Emirates ID or identification details, where required
  • Family member/dependant details, where applicable
  • Payment-related information
  • Event registration details
  • Affiliation request details
  • Coaching or activity registration details
  • Feedback, enquiry, or complaint details
  • Website usage information such as IP address, browser type, device type, and pages visited

We only collect information that is required for club operations, member services, communication, security, bookings, payments, and related administrative purposes.

2. How We Use Your Information

India Club Dubai may use your personal information for the following purposes:

  • To manage membership records and member services
  • To process membership renewals, payments, invoices, and receipts
  • To provide access to club facilities and services
  • To manage event registrations, coaching registrations, bookings, and affiliation requests
  • To respond to enquiries, feedback, complaints, or support requests
  • To send important notices, updates, announcements, and service-related communications
  • To improve our website, services, facilities, and user experience
  • To maintain safety, security, and access control within the club
  • To comply with legal, regulatory, audit, and administrative requirements

3. Membership Portal and Online Payments

When members use the membership portal or online payment services, the information provided may be used for processing renewals, subscriptions, event registrations, bookings, invoices, and other club-related payments.

Payment transactions may be processed through authorised third-party payment gateway providers. India Club Dubai does not store complete card details on its website unless required and permitted through secure and compliant systems.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, understand user behaviour, enhance browsing experience, and support website functionality.

  • Remember user preferences
  • Improve website speed and performance
  • Analyse website traffic
  • Support secure login and session management
  • Improve content and page navigation

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Sharing of Information

India Club Dubai does not sell, rent, or trade your personal information.

We may share personal information only when necessary with:

  • Authorised India Club staff and departments
  • IT service providers and website support vendors
  • Payment gateway providers
  • ERP, membership portal, access control, and booking system vendors
  • Legal, regulatory, government, or audit authorities, where required
  • Service providers involved in delivering club-related services

All such sharing is limited to the purpose for which the information is required.

6. Data Protection and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

  • Secure access controls
  • Password-protected systems
  • Restricted user permissions
  • Secure hosting and backup procedures
  • Regular monitoring of IT systems
  • Vendor access controls
  • Data confidentiality practices

While we take appropriate steps to protect personal data, no online system can be guaranteed to be completely secure.

7. Data Retention

India Club Dubai retains personal information only for as long as required for membership management, service delivery, legal compliance, accounting, audit, operational, and administrative purposes.

When information is no longer required, we may securely delete, archive, or anonymise it in accordance with applicable requirements.

8. Your Rights

Subject to applicable laws and internal verification procedures, you may request to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Update your contact details
  • Withdraw consent where applicable
  • Request deletion of certain information, where legally permitted
  • Raise concerns regarding the handling of your personal data

To protect your privacy and security, we may verify your identity before processing such requests.

9. Marketing and Communications

India Club Dubai may send members and registered users updates related to club events, facilities, membership, services, promotions, newsletters, and important announcements.

You may request to stop receiving non-essential promotional communication. However, we may continue to send important service-related or membership-related notices.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or external service providers.

India Club Dubai is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those websites before sharing any personal information.

11. Children’s Information

Some club services, events, coaching activities, and registrations may involve children or dependants under a member’s account.

Information relating to children will be collected only when required for club services, registrations, safety, participation, or administrative purposes. Such information should be provided by the parent, guardian, or authorised member.

12. Updates to This Privacy Policy

India Club Dubai may update this Privacy Policy from time to time to reflect changes in legal requirements, website features, services, or internal procedures.

Any changes will be posted on this page with the updated date.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

India Club Dubai
Oud Metha, Dubai, United Arab Emirates
Website: www.indiaclubdubai.com
Email: admin@indiaclubdubai.com
Telephone: 04 337 1112

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